FAQ

When will my package ship?

We do our best to have all packages shipped out of our Fulfillment center within 1-3 business daysof your payment processing successfully. "Business Days" is a term that also applies to shipping times. We only ship using USPS. For more information on shipping options, please view their website.

The time it takes your package to get to you depends on the shipping method you choose at checkout:

 

 

Shipping costs are non-refundable.

 


The USPS tracking system will often list a package as "delivered" for multiple days before it actually arrives, so you should probably give it another day or two. If you still don't see it, please reach out to the USPS, as they'll give you more info than they'll give us. You can reach them at 800-ASK-USPS. 

 

 

For All Shipments 

We are not responsible for any packages not being delivered or being confiscated. And are not responsible for any applied fees by customs or any other agency if applicable. 


 

Can I get a refund?

We strive to ensure our customers are satisfied with each purchase, but we understand that sometimes things happen. You can return most unopened, unused products within 7 days of receiving it.

 

Return Process

  • Email us at Info@poweredbyprof.com to let us know that you will be returning your product within the 7-day time limit and to request the return shipping address

 

Exchange for Damaged or Defective Products

If you have received a damaged or defective product, please email us at hi@tryplainjane.com. We will be happy to refund or replace your purchase.

**Please also note that we do not have a money back guarantee, as CBD does affect everyone differently. 

 

What is CBD?

Cannabidiol, or CBD, is a cannabis compound that is widely used as a health supplement. The human endocannabinoid system responds positively to CBD, so people who use CBD supplements may experience an enhanced quality of life. Because CBD is not significantly psychoactive, it can be used by anyone, whether or not they have a medical marijuana recommendation.


Is CBD legal?

Yes. Hemp-derived CBD products such as ours are legal in the United States.


Does Powered By PROF products contain THC?

Our flower and hemp pre-roll products contain less than 0.3% THC (the psychoactive compounds found in the type of cannabis one might smoke). Our "isolate" products have no detectable THC.


What is the percentage of CBD in your product?

The percentage of CBD varies by product. The CBD % for the full flavor buds is 16%. It'll be pretty similar but slightly lower for the ground. You can check out the percentages on our lab test results page.


Do (CBD) and other natural hemp-based constituents show up on a drug test?

Most drug screens and tests for the metabolites your body makes when consuming Delta 9 THC and do not detect the presence of cannabidiol (CBD) or other legal natural hemp-based constituents. While our products are low in Delta 9 THC, they are not THC free. Studies have shown that consuming hemp with low THC can cause one to fail a drug test if enough is consumed. Since there are many variables such as how much one consumed, the number of fluids consumed, the amount of time from the last use to the test, the levels of THC in the product, and the metabolism of the consumer, we cannot answer this question for each person as there are too many variables.


If you are getting tested we suggest you try a THC free CBD product such as vapes or oil. Unless otherwise noted, all our products contain trace amounts of THC.


What is the difference between your full flavor bud and full flavor ground.?

Full flavor buds are hand trimmed full flavor hemp colas that have approximately 16% CBD by weight. The full flavor ground is taken from the clippings of the hand trim colas and measure at 8% CBD.


Are your full flavor bud and ground, low-smell?

No. Our full flavor bud and ground contain a full terpene profile and have a bold smell. Our low smell products are our hemp pre-rolls and our plain jane ground.


What is your filter made of?

Our filter for the hemp pre-rolls consists of a micropore cellulose matrix (synthetic cellulose acetate) wrapped in a rice paper tube.


What’s the best way for me to use CBD products?

CBD products are available in many different forms. While only you know which ones will work best for your needs, our goal is to provide you with a forum where you can read reviews and compare products, helping you to make the best decision for yourself.


Is it safe to take CBD with the medicine or supplements that I use?

Please refer to your doctor or health care provider for any questions about the safety of our product for you. If you use prescription medications, take supplements or have underlying health conditions that cause concern, check with a health care provider to make sure that our CBD oil will be safe for your use.

 

Can you vape CBD oil?

We do not recommend vaping our oil. There are vape products specifically formulated to be inhaled. If you have a vape pen with a coil or one that is made for concentrates, like a wax pen, you can vape our isolates directly.

 

Is it normal for my CBD to change color?

The color change is normal and can occur over time due to oxidation from the air.

  

LIABILITY & INDEMNIFICATION

By purchasing any product on this website you agree to indemnify, defend and hold Plain Jane and its agents, managers, officers, directors and employees harmless from and against any and all liabilities, losses, damages, and expenses, including reasonable attorneys’ fees (collectively, “Claims”) arising from or growing out of any acts or omissions you commit, including but not limited to, violation of any applicable law, regulation, or order.